By Lauren Potgieter, Country Manager at Infobip South Africa In 2026, contact centre leaders are being pulled in two directions…
Browsing: Customer Experience
Heirs Insurance Group has launched Prince AI, a multi-language generative AI assistant, becoming the first insurer in Nigeria to deploy…
NICE Ltd. has launched its CXone Mpower customer experience platform on a locally hosted cloud in South Africa, expanding its…
Artificial intelligence is reshaping how South African property professionals communicate with clients, driving a significant digital shift across the real…
Global satellite communications provider ST Engineering iDirect has unveiled an AI-powered network analytics platform designed to predict and prevent connectivity…
Global technology company Zoho has unveiled a new wave of agentic AI capabilities, expanding free access to advanced AI tools…
Global automotive technology firm Keyloop has expanded its partnership with AI Assistant to launch an AI-powered conversation platform for dealerships…
In Africa’s rapidly digitizing financial landscape, customers are demanding more than just services—they want experiences. Infobip, a global communications leader,…
Infobip, a global cloud communications company, highlighted its Customer Experience Orchestration Platform (CXOP) as a Silver Sponsor at Seamless Africa…
Altron Digital Business, a leading provider of enterprise-grade IT services, has announced a strategic partnership with Huawei to introduce the…