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South African Hospitality Report 2023: Key Findings Revealed

RoomRaccoon, a leading hotel management system, has released its latest report examining hotel performance and trends in South Africa.

Using data gathered from over 3800 rooms in independent hotels, BnBs and lodges in South Africa, the South African Mid-Year Hospitality Report 2023 by RoomRaccoon explores the industry’s performance by analysing key hotel performance metrics such as revenue per available room (RevPAR), occupancy rate, booking and payment behaviour over the past two years. 

Some of the report’s key findings include: 

Hotels are generating better revenue – According to RoomRaccoon’s data, hotels have significantly increased their revenue by upselling room upgrades. This saw a revenue increase of 106% from December 2021 to December 2022. 

Direct bookings remain strong – South African properties grew direct bookings by 12% in the past year, amassing over 20,000 direct bookings. This indicates that properties are becoming better at persuading guests to book via their websites. 

RoomRaccoon direct booking volume in South Africa Jan 2021 – May 2023

Events make a comeback Events such as concerts, sporting competitions and large conferences experienced surges in hotel occupancy and Revenue Per Available Room (RevPAR). Notably, the Formula E-Prix in Cape Town resulted in an impressive occupancy rate of 77%, surpassing the yearly average by 21%. Moreover, the RevPAR surged to R1947, which was R1117 higher than the average for the year.

Cape Town sees longer stays – Based on the data, Cape Town has emerged as a preferred destination for longer stays, with 3-day stays being the most common choice among visitors. This trend could be attributed to the increasing number of digital nomads and bleisure travellers visiting the city.

Payments technology increases in popularity – VCC payments have increased by 188% from May 2022 – May 2023. South African hoteliers recorded the highest VCC payment transactions in January, accounting for 5136 payments. 

RoomRaccoon VCC payment volume in South Africa Jan 2021 – May 2023

Commenting on the data, Niels Verspui, the Market Head of RoomRaccoon Southern and East Africa, says: “In today’s dynamic travel landscape, it’s more important than ever to base your business decisions on data. Analysing the numbers has become the best way to spot trends, develop effective strategies, and determine where to invest your efforts and money.”

Niels emphasises that hotels should concentrate on a dynamic pricing strategy so as not to leave money on the table. He says: “Based on our data, it’s evident that events in South Africa have positively influenced hotel occupancy rates and RevPAR. It’s crucial for hoteliers to closely monitor and capitalise on any attractions taking place in their city. To make the most of these opportunities, hotels can implement yield management rules to ensure their rates are always optimal with fluctuating demand. Furthermore, automating the upsell process will enable them to maximise revenue during these bustling periods.”

About RoomRaccoon

RoomRaccoon is an award-winning Hotel Management System trusted by thousands of independent properties across the globe. RoomRaccoon’s cloud-based platform empowers hoteliers and accommodation providers with a comprehensive range of products and solutions to increase revenue, streamline operations, and enhance the guest experience. And with over 400 integrations, RoomRaccoon is one of the most connected solutions on the market. Founded in 2017 by a hotel owner and tech specialist, RoomRaccoon was awarded the Best Hotel Management System in the World by Hotel Tech Report in 2020 and 2021. 
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