Dennis Hamilton died suddenly last week while working in western Canada's oil-rich Alberta province. His sister-in-law Judy Hamilton told public broadcaster CBC the family was aghast when his remains did not arrive home in easternmost Newfoundland province on time for his funeral.
"You just don't bump a loved one in Montreal and keep him there for a whole night and say, 'They can wait,'" she told CBC. "And let luggage go on? It's not acceptable."
Air Canada spokesperson Peter Fitzpatrick explained that airline staff had tried to expedite the coffin to Newfoundland, but its flight from Edmonton was delayed and it then missed a connecting flight in Montreal.
He also denied it was bumped from any flights.
"It unfortunately just took longer than we'd all hoped," he told AFP.
AFP